For GPs, rehabilitation providers and referrers

BioPsyche provides focused psychological treatment for adults with work-related presentations — burnout, moral injury, workplace trauma and psychological injury — alongside general adult therapy for trauma, anxiety, depression and adjustment, and psychological assessment for adults, including a comprehensive adult ADHD diagnostic assessment.

Currently accepting new referrals · typical wait for an initial appointment: 1–2 weeks

Who to refer

  • Burnout and chronic workplace stress
  • Adjustment disorder with workplace stressors
  • Work-related anxiety and depression
  • Psychological injury following workplace bullying, harassment or conflict
  • PTSD and trauma responses following workplace incidents
  • Moral injury — particularly in health, education, care and emergency-services workers
  • Return-to-work support during or after psychological injury

Patients do not need an active claim. Adults with presentations unrelated to work — PTSD and complex trauma, anxiety, depression, adjustment difficulties, significant life and health transitions — and adults seeking psychological assessment, including adult ADHD diagnostic assessment, are also welcome.

Referral pathways

Medicare / Better Access. For eligible psychological therapy with a Mental Health Treatment Plan: rebate $101.55 per session (fee $195, gap $93.45), up to 10 sessions per calendar year. Rebates are indexed each July; the Fees page always shows current amounts. Please include the MHTP and any relevant history with the referral.

WorkCover Queensland. Treatment under an accepted claim at the scheme rate. Reporting is set out below.

Other insurer- and compensation-funded services where approved. Self-insurers, income-protection and other compensation schemes by prior approval; I am familiar with their reporting requirements.

Rehabilitation providers. I work collaboratively within return-to-work plans and provide treating-practitioner input that is realistic about both the worker’s capacity and the workplace’s role in recovery.

DVA. Eligible DVA clients with a referral.

NDIS. Self-managed and plan-managed participants welcome (not currently registered for agency-managed plans). Fees per the NDIS pricing arrangements.

EAP and other third-party funded services by arrangement. Where an arrangement is in place with the employer or provider.

Private / self-referral. Patients may also book directly without a referral. For practitioner-patients who want professional reflection rather than treatment, Professional Supervision, Consultation & Reflective Practice is a private, non-Medicare option.

What happens after you refer

Email the referral to admin@biopsyche.com.au, with the Mental Health Treatment Plan or claim details where they apply. Phone enquiries and case discussion are welcome.

Your patient can book an appointment directly through online booking (Halaxy), which is the quickest and preferred option. They can also phone the practice or make contact through the website contact form.

The typical wait for an initial appointment is one to two weeks.

What your patient can expect

A 50-minute initial consultation focused on stabilisation and a clear formulation — not a re-telling that re-traumatises. Treatment is evidence-based, including EMDR, ACT, schema-informed and compassion-focused approaches, and neuro-informed, with focus and pacing guided by the patient’s presentation and needs.

Clinical communication and reports

I write to referring and treating practitioners as part of clinical care. You will receive correspondence after the initial consultation setting out the formulation and treatment plan, and at sensible intervals after that.

Where treatment is funded — WorkCover Queensland, an insurer, or another compensation scheme — reporting is provided in accordance with that arrangement and within its timeframes. Many years in workplace rehabilitation and psychological injury mean I am familiar with what those arrangements require.

Additional treating-practitioner reports or documentation may be available where clinically appropriate. Fees for these are discussed before the report is prepared.

About the practitioner

Suzanne Robertson is a registered psychologist (AHPRA) with more than 25 years’ experience spanning workplace rehabilitation, psychological injury, EAP, disability services and private practice, a Bachelor of Biomedical Science, and Board-approved supervisor status with the Psychology Board of Australia. Her clinical focus is workplace psychological harm.

How to refer

All appointments are online, Australia-wide, by secure video or phone. How patient information is handled is set out on the Privacy page. To discuss a referral, get in touch.